Personal information is information which can identify you as a living individual, whether by itself or when used in conjunction with other information which we hold or are likely to hold. We take our obligations under the regulation seriously. To this end, we have a Data Protection Officer and internal policies which relate to the protection of personal information. In addition, we regularly train our staff on data protection compliance.
ACSJ Limiteds’ intention is only to hold your personal Information for the purposes of executing any contract between us. Our intention is to delete personal information as reasonably quickly as possible (given all laws and regulations applicable) after our contractual relationship ends. In the event we receive your personal information from a third party (eg a friend) we may contact you to enquire if you are interested in ACSJ Limited services. If you do not want to be contacted by ACSJ Limited again please let us know and we will delete any personal information we have.
What personal information about you do we collect and otherwise process?
The personal information about you which we collect and otherwise process may include:
- your name and business and/or personal contact details (including email address, postal address, telephone numbers, mobile and fixed line and delivery address information if you order products and/or services from us);
- (if you are a residential customer) credit/debit card details and bank account details for the purpose of setting up direct debits;
- (if you are a business customer, ie if you are acting on behalf of a company, partnership or sole trader) bank account details for the purpose of setting up direct debits and information about business operations, which may include some personal information; and
This list is not exhaustive and it may be updated in the future. It is a fair reflection of some of the personal information about you which we collect through this website (and which is provided to us by other means).
What is sensitive personal data?
This is a more sensitive category of personal information which relates to (e.g.) a person's race, sexual life, criminal allegations or offences, trade union membership or their mental or physical health.
We do not actively collect sensitive personal data from our customers. However, it would be relevant to the extent that you choose to send this type of information to us, for example if you submit a query to us which refers to the particular requirements you have for a residential property, based on the condition of your health or any disability.
We make sure that sensitive personal data is subject to additional controls. We would use it only in order to deliver our services to you, to meet your requirements or to deal with any requests made by you. We would only disclose it to any of the third parties referred to in the section "Who do we share your personal information with?" in the event that they need to know it (eg if a third party service provider is making adjustments to a property in accordance with the information you have provided to us) and subject to appropriate confidentiality obligations (as may be appropriate).
What do we do with personal information which we hold about you?
The legitimate purposes for which we use your personal information may include the following purposes:
- to carry out internal record keeping and audits;
- to administer our contract or other relationship with you, including in order to provide our products and/or services to you (for example, to put you in touch with estate agents and other appropriate third parties (meaning any other person or organisation) in accordance with your instructions);
- to obtain payments from you for our products and/or services (this is why we collect credit/debit card details and bank account details);
- to analyse patterns and trends of use and the uptake of our products and/or services; and
- to comply with our legal, regulatory and other good governance obligations.
- Right to rent checks - By law, in England, we are required to check your immigration status before we rent a property to you. This means that you are legally obliged to produce certain documentation (e.g. a passport or driving licence) to us. This applies whether or not you are a UK or EU citizen. Not only are we required to see original documentation but we must take and keep copies of it. We also check this documentation as part of our process to verify your identity at the outset of the tenancy. Prospective tenants and all adult residents who will live at the property must be checked.
This list is not exhaustive and it may be updated in the future. It is a fair reflection of some of the current purposes for which we may use the personal information about you which we collect through this website (and which is provided to us by other means).
Who do we share your personal information with?
Except as otherwise set out in this section, we will not transfer, disclose, sell, distribute or lease your personal information to third parties unless we have your permission or are permitted or required to do so by law or legal process.
We may disclose your personal information to third parties which provide services to us including (for example) organisations which assist us in providing our products and/or services to you; organisations which we use to fulfil a contract concluded with you or which provide other business support services to us (for example, contractors or other suppliers who may need to contact you to complete repairs etc). In accordance with the Regulation, we will impose restrictions and standards in our written contracts ( to the extent they exist) with service providers to ensure they keep your personal information secure and use it only for the purposes for which it was provided to them.
We may be required by law or legal process to release your personal information to local or central government authorities, official agencies or legal authorities (ie courts, tribunals, police or security services). In order to maintain the integrity of this website and safeguard the interests of its customers and subscribers, we will comply with any such request. In addition, we may be required to disclose your personal information to government authorities for tax or other purposes. In other circumstances we may also decide that there is a genuine reason for us to disclose your personal information to legal authorities and that a disclosure would be justified and lawful under the Act.
In addition, there may be circumstances in which it is necessary for us to disclose your personal information to external companies or organisations (eg utility suppliers you have contracted with) in order to protect our customers or our own legitimate interests. Such disclosures would be permitted under the Act provided they were necessary to safeguard those interests and were proportionate bearing in mind your interests.
Will your personal information be transferred outside Europe?
We may share your personal information with our service providers and this may involve transferring it to countries outside Europe whose data protection laws may not be as extensive as those which apply to us. At this time we do not envisage any such transfers but if we do transfer your personal information to a country outside Europe, we will ensure that we do this in accordance with the Act (for example, by putting in place an appropriate data transfer agreement). We will do this with a view to ensuring that the level of protection which applies to your personal information processed in these countries is similar to that which applies within Europe.
What if you are using this website from outside the UK?
What about anonymised information?
How do we protect your personal information?
In order to prevent unauthorised access or disclosure, damage or loss to/of (as appropriate) your personal information, we implement suitable physical and electronic, organisational and technical security measures in accordance with our obligations under the Act. This may include encryption.
Despite our efforts regarding security it is important to bear in mind that the internet is not a secure means of communication. Personal information communicated through the internet may be intercepted by other people. We cannot guarantee the security of personal information sent to us through the internet. You accept that you use the internet at your own risk.
ACSJ Limited does not intend to interact with minors in anyway. Minors under the age of 13 should not submit any personal information to us. Parents and guardians should remind their children to handle their personal information securely and responsibly on the internet.
Cookies and web beacons
We may use "cookies" on our website. Cookies are data files which store information on your hard drive or browser that means that our website can recognise that you have visited our website before. They make it easier for you to maintain your preferences on this website, and by seeing how you use the website, we can tailor it to your preferences and measure your use of it.
You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting 'Tools/Internet Options' and reviewing your privacy settings or selecting 'delete cookies'. You can find out how to do this for your particular browser by clicking 'help' on your browser's menu or by visitinghttp://www.allaboutcookies.org/manage-cookies/index.html. However, many of our website features will not function if you disable cookies.
We may also use electronic images known as "web beacons" on this website and in communications generated from using and/or registering on this website, such as promotional emails. Web-beacons usually work in conjunction with cookies and they are used for similar purposes.
Updating and obtaining access to or copies of your personal information
If any of your personal information which we hold becomes out of date or inaccurate, please let us know by contacting us by email or by post using the contact details in the section "Contact us" in our website. You would need to put your request in writing. We will amend your personal information if we believe it contains factual errors or is out of date.
If you wish to obtain access to or copies of the personal information which we hold about you please contact us in the same way. In some circumstances we may provide access not copies. We may charge a nominal fee in order to cover some of our administration costs in responding to your request. We are permitted to do this under the Act.
Direct marketing and third party "fair processing notices" and consents
ACSJ Limited and third party companies carefully selected by ACSJ Limited because they offer products and/or services which we believe may be needed/of interest to you (eg service contractors), may wish to contact you by post, telephone, fax, email, SMS and other electronic methods of marketing which may become relevant in the future in order to provide you with marketing information about the products and/or services and/or special offers of our carefully selected companies.
ACSJ Limited will not pass your personal information to third parties for the purpose of marketing. Personal information will only be passed on to these parties for the purpose of contacting you to execute works in relation to your contract with ACSJ Limited
Termination of your account and retention of your personal information
In accordance with the Act we will ensure your personal information is not kept longer than necessary for the relevant purpose(s) by us or by any third parties which process it on our behalf. Where personal information which we hold is known to be unreliable, irrelevant or excessive, we will securely delete it as soon as possible.
How to contact us
Please use the “contact us” page on the website.
Andrew Harrison - ACSJ Limited
Address: 46-46a High Street, Olney, Bucks. MK46 4BE